What happens at my first visit?

During the initial visit, there will be a review of your pet’s history, the current problem, a physical examination, and a discussion about your pet’s individual needs. A treatment plan and goal will be formulated and the first treatment will be given.

Will I be able to be present for my pet’s appointment?

Yes, all owners are welcome to be present for the appointment and treatments.

Should I bring anything with me?

You may want to bring along a favorite treat, in case our selection of goodies does not appeal to your pet.

What do you do to help my pet’s anxiety at the vet?

Our office is equipped with the following features to help make the environment as calm as possible for your pet:

  • Calm music
  • Lower lighting
  • Carpeted floors
  • Blankets and pet beds for comfort
  • Yummy treats (if appropriate and allowed)
  • Ample appointment time for an unhurried visit
  • Private room with extra insulation to help limit sounds from the rest of the hospital

How long is the appointment?

Anticipate 75-90 minutes for the first visit and 45 minutes for subsequent visits.

How many total treatments will my pet need?

The number of treatments scheduled depends on the individual patient and the severity of the problem. Some acute conditions are resolved with one treatment. Patients with chronic conditions generally respond within 3 to 5 sessions, given every 1 to 2 weeks. Treatments are then tapered to maintain the response.

How do I cancel an appointment?

If you need to cancel an appointment, please call Dr. Collins at 215-687-6245. Dr. Collins reserves the right to charge a missed appointment fee for any no-shows or late cancellations. She kindly asks for a 48-hour notice for first-time visits and a 24-hour notice for follow-up visits.

What should I do when I arrive and where should I go?

When you arrive at Telford Veterinary Hospital, please text or call us at 215-687-6245 before you enter the building to let us know you have arrived so we know to collect you from our waiting area downstairs shortly.

When you enter the hospital, you will immediately be in the main waiting room and be directed by the receptionists to approach the elevator to your left. Please take the elevator down one level to our office and have a seat in our waiting area. One of our team members will come collect you when they are ready for you. Please do not approach or knock on the office door as there may be another patient being seen.

What if my pet is nervous about getting into an elevator?

The elevator floor and walkways downstairs have carpets to aid in the mobility of our patients.

If you believe your pet may be hesitant to enter the elevator, please contact Dr. Collins before arriving for your appointment to arrange alternative plans.