Practice Policies
New Patient Deposits:
As of July 1, 2024, Dr. Collins will now require a deposit of $75 for all new patient appointments. Payment is due at the time of scheduling the first visit. The deposit will be credited toward your appointment fee but is non-refundable if the appointment is canceled with less than 48 hours notice.
Arriving Late and Cancellation Policy:
If a client is responsible for repetitive tardiness, late cancellations, or no-shows, then it will be up to the Dr. Collins’ discretion to implement a requirement for deposits before scheduling future appointments. Additionally, a missed appointment fee may be charged for clients who miss or cancel appointments without 48-hour notice. No-shows, without notice, are subject to a full exam fee. Please contact our office with any questions.
Payment Policies:
Payment in full is due at the time of service. We accept payment via cash, check, or credit card. We do not offer payment plans.
Patient Arrival Policy:
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash.
Social Media Consent:
We may ask to share photos of your pet on social media. If you do not wish for photos of your pets to be shared, please notify Dr. Collins at your first appointment.
Office Etiquette
When you arrive at Telford Veterinary Hospital, please text or call us at 215-687-6245 before you enter the building to let us know you have arrived so we know to collect you from our waiting area downstairs shortly.
When you enter the hospital, you will immediately be in the main waiting room and be directed by the receptionists to approach the elevator to your left. Please take the elevator down one level to our office and have a seat in our waiting area. One of our team members will come collect you when they are ready for you. Please do not approach or knock on the office door as there may be another patient being seen.
There may be other patients you cross paths with in the Telford Vet waiting room before entering the elevator to come downstairs to our office. Therefore, please keep your pet on a short leash that is firmly controlled to limit any nose-to-nose interactions with other pets. Do not let your pet wander on long leads. This is for the safety of both your pet and other patients in the hospital. Your pet should remain on a leash at all times when within the hospital and in the parking lot.
When using the elevator, please wait until the door is fully open and the coast is clear before entering/leaving the elevator, and please do not allow your pet to run off the elevator in front of you.
The elevator floor and walkways downstairs have carpets to aid in the mobility of our patients.
If you believe your pet may be hesitant to enter the elevator, please contact Dr. Collins before arriving for your appointment to arrange alternative plans.